Frequently Asked Questions

Find answers to the most common questions about Edu365. Can't find what you're looking for? Contact us

General

What is Edu365?
Edu365 is a comprehensive online education platform for Nigerian secondary school students. We offer live classes, CBT practice tests, and 1-on-1 tutoring services for SS1–SS3, SSCE, and UTME preparation.
Who can use Edu365?
Edu365 is designed for students (SS1–SS3, SSCE/JAMB, POST UTME), parents who want to monitor their children's progress, and tutors who want to teach and earn income.
Is Edu365 free to use?
Edu365 offers a free tier with limited access to practice tests. For full access to all features, including live classes and unlimited practice tests, we offer affordable subscription plans.

For Students

How do I enroll in a program?
Browse available programs on our platform, select a program that matches your class level and interests, and click 'Enroll'. You'll be guided through the payment process, and once completed, you'll have immediate access to the program content.
What is the difference between Time-Bound and Year-Round programs?
Time-Bound programs are fixed-duration courses like holiday lessons or exam prep camps with a one-time payment. Year-Round programs are ongoing classes (like weekend classes) with a monthly subscription that you can cancel anytime.
Can I access recorded classes?
Yes! All live sessions are recorded and made available to enrolled students. You can watch recordings anytime to review content you may have missed.
How do I take practice tests?
Navigate to the CBT Practice section in your student dashboard, select your subject and topic, choose the number of questions and time limit, and start practicing. You'll get instant results with detailed explanations.

For Parents

How do I create an account for my child?
Sign up as a parent, then use the 'Register Child' feature in your dashboard to create a student account for your child. You'll be able to track their progress, enroll them in programs, and manage their learning journey.
Can I monitor my child's progress?
Absolutely! Parents have access to a dedicated dashboard where you can view your child's enrollment, class attendance, test scores, and overall performance.
How do I find a tutor for my child?
Use our 'Find Tutors' feature to search for verified tutors based on subject, class level, and location. You can view tutor profiles, check their ratings, and book sessions directly through the platform.

For Tutors

How do I become a tutor on Edu365?
Sign up as a tutor, complete your profile with your qualifications and teaching experience, and go through our verification process. Once verified, you can start receiving booking requests and teaching students.
What are the benefits of becoming a tutor?
Tutors enjoy competitive earnings, flexible scheduling, the ability to teach from anywhere, a verified badge that builds trust with parents, and access to a large community of students.
How do I get paid?
Tutors are paid monthly through our batch payment system. You'll need to add your bank account details in your tutor dashboard. Payments are processed at the end of each month for all completed sessions.

Payments & Subscriptions

What payment methods do you accept?
We accept payments through Flutterwave, which supports various methods including card payments, bank transfers, and USSD.
Can I cancel my subscription?
Yes, you can cancel your monthly subscription anytime from your account settings. Your access will continue until the end of the current billing period.
Do you offer refunds?
For Time-Bound programs, refunds are available before the program starts (minus a 5% processing fee). For monthly subscriptions, cancellations take effect at the end of the current billing period.

Still Have Questions?

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